Frequently Asked Questions

Security Systems and Camera Installation

Interested but still have unanswered questions?

Below are commonly asked questions about our various security system services and how they work. If you would like to speak to our technicians, contact us or fill out our form.

New to Premier Security?

Do I need to have a landline phone for monitoring services?

Premier offers GSM cellular services that are compatible with new and existing security systems. No need to worry about cut or disabled phone lines.

Is each security system custom designed?

Yes! Each security system Premier installs is perfectly tailored to fit your exact needs – whether you live in an apartment, condo, townhome, or single family home, or if you’re looking for enhanced security for your business.

Is my security system still armed if we lose power to the house?

Your system will remain activated! There is a battery back-up installed inside your control panel that will continue to power your security system. Once power is restored, your keypad will begin to beep. You will need to reset your keypad by following the instructions outlined below (see "My system is beeping, what should I do?). If you have any issues after a power outage, please contact our office at (301) 482-1555 to speak with a technician.

Is the interactive service an important feature?

Yes! In addition to your security system, Premier will give you the ultimate in convenience and control in the palm of your hand. With our easy to install apps for any smartphone you can monitor your home or business 24/7.

Can the average home owner afford a reliable security system?

Absolutely. Our home and business security systems are custom designed to fit your needs and budget. Our experienced technicians can help you decide which of our products and services are best for you.

Is an access control system really needed for my business?

It depends on your type of business and the level of security necessary to ensure a safe and protected environment. Access control gives you the ability to decide who, when and where someone can enter.

What if I don't know what I need?

Not a problem. Our experienced staff is highly trained to analyze and solve any concerns you have. We can help you decide the best system for you and help you monitor it along the way.

What forms of payment do you accept?

Premier Security accepts Visa and Mastercard. You may call our office at (301) 482-1555 and make a payment over the phone.

We also accept personal and business checks, made payable to Premier Security Systems. Mail to:

Premier Security Systems
PO Box 3623
Gaithersburg, MD  20885

Premier Customer Support

I accidentally set off the alarm.

Call the central station number and give them your account number and passcode to cancel police dispatch.

What happens if my alarm goes off?

When the alarm is activated, a loud siren will sound.

If you are aware of what triggered the alarm and it is NOT an emergency, please disarm the system and contact the central control center immediately to cancel the dispatch (see “I accidentally set off the alarm” above).

If you are not sure what caused the alarm to go off, please DO NOT disarm the alarm. Retreat to a safe location and the central station will contact the authorities and your call list. A representative will remain on the line with you either until the police and/or fire department arrives or you are able to identify what prompted the alarm.

My system is beeping, what should I do?

First check all smoke detectors for low battery.  These could be the stand alone smoke detectors not attached to the alarm system.  If the beeping is from the keypad:

For most systems, follow these steps:

  1. Press the reset or clear button.
  2. Enter your security code.

If that does not work or your system continues to beep after going through those steps, please give us a call at (301) 482-1555. One of our technicians will help you out.

I received a low battery signal from the central station, what should I do?

Like a smoke detector, that means it’s time to replace the battery back-up within your control panel.

Please contact us to schedule a service call. We will replace your system battery and check your system for proper operation and communication with the central station.

I’m remodeling my home/business. What should I do with my security system?

Please contact us at (301) 482-1555 to let us know you will have contractors in and out of your home or business. We can place your account into TEST mode to avoid false alarms and unnecessary dispatches to your home or business.

Should I test my security system?

Yes! Test your system on a regular basis. Contact the central station and ask to put your system on test. Set your alarm and send a signal, wait for the response. Testing procedures are explained on every invoice. If you need additional help or find a problem with your system, please contact our office

How do I update my call list?

Visit our Customer Support page to update your call list. You may also call our office at (301) 482-1555 during normal business hours and update with a representative.

Its time for vacation, what procedure should I follow?

Test your system before you leave and make sure your Call List is updated.

If you need to add or remove a contact from your Call List (see above “How do I update my call list?”), there is nothing special to do with your system. Just arm as you leave and enjoy your trip!

Still having issue with your security system?
Did we not answer your question above?

Please give us a call at (301) 482-1555 and one of our representatives will be able to help you.